Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

BMC announces Remedy ITSM on Demand, an IT service management software suite delivered via SaaS, to help customers move from on-premise software models to the cloud – and back again – as business ...

BMC Software Inc. said Tuesday it has acquired one of its partners, call center and help desk software maker KMXperts. Financial terms of the deal were undisclosed. KMXperts’ Knowledge Management for ...

Microsoft has opened discussions with the Cloud Infrastructure Service Providers in Europe (CISPE) trade body with a view to resolving concerns about how customers that run the tech giant’s online ...