PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

AI and innovation — from humanoid robots to agents — dominated the conversation at the National Retail Federation's Big Show ...

Retailers are only beginning to tap into the full potential of AI. Learn how AI can be used to transform CX and meet customers’ rising expectations. Retail customer service has been greatly ...

Understanding the nuances of consumer behavior is paramount for marketers and customer experience leaders, naturally. The digital revolution, coupled with the rise of generative AI and the increasing ...

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

Where else should a new breed of customer service chatbot debut but at an event called Shoptalk? The Las Vegas conference was the natural pick for Linc, whose automated customer experience platform ...