As hospitals and health systems face increased competition for talented workers, they continue to eye retention strategies beyond wages. This includes Chapel Hill, N.C.-based UNC Health, which ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

A 2018 survey by Gladly found that 68 percent of customers say they’re willing to pay more for products and services from brands known for providing good customer service. Providing outstanding ...

A recent post from Evariant discussing strategies for patient acquisition and retention. Rachel Neely is the Senior Healthcare Consultant at Evariant. In this role, she serves as a healthcare ...

Customer retention is more valuable than you think. Elevate your customer retention practices to grow your revenue and profits with this guide. As you build your ecommerce brand, your initial focus ...

With the Society for Human Resource Management estimating that replacing an employee costs businesses between 50-200% of their annual salary, employee retention strategies aren't just feel-good ...

Ask professionals in any industry, and they’ll all agree: Your best customer is the one you already have. Your customer retention strategy is an integral part of increasing your ecommerce sales. But ...

Early in my career, I believed every canceled subscription or refund request was a personal failure. If a customer wanted to leave, I felt compelled to win them back no matter what. As a result, my ...

Active learning strategies engage students in the learning process, fostering deeper understanding and retention. By encouraging participation, collaboration, and critical thinking during classroom ...