A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response ...

Have you ever heard yourself say, “If only my application would do this,” “I have to get back to the office to access my computer to resolve this,” or “I need a totally different method to facilitate ...

I always thought self-service applications are one of the great ironies of the information age. Consider it from a consumer point of view: companies are turning over their data-entry grunt work to be ...