In most organizations, Sales Operations tends to be a catch-all department that usually includes sales support, customer relationship management, sales training, solution development, and inside sales ...

The world of sales has changed, and not just because of technology. The change runs deeper than new tools or platforms. It’s about how we connect, how we add value, and how we build trust. The ...

Customer service is the new marketing, and it’s the new sales engine. Some organizations, large (Amazon, Apple, Patagonia) and small (your favorite local hair salon, perhaps, or local restaurant) ...

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