Salesforce this week made a series of moves that aim to expand the role of customer relationship management software and reinvent it into something resembling a business operating system. We'll sum up ...

Salesforce today announced Einstein Relationship Insights (ERI), an AI-powered research tool that autonomously explores the internet and internal data sources to discover relationships between ...

Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. In the beginning, technology companies competed with each ...