It's probably never a good idea to address a letter to a company if you want your communication to get to the correct person in a timely fashion. If you don't have the name of the exact person you ...

Business owners improve their public business image when their corporate policies are firmly established for professional communications. It has become commonplace for employees to be very informal ...

Communicating via email can be a challenge. You need to choose your words carefully to get your point across exactly as you mean for it to be received without causing any misunderstanding. All of this ...

Earlier this week, Forbes leadership editor Fred Allen came to me with a question: Has “Hi” replaced “Dear” as the most common and accepted e-mail salutation? In scanning his e-mails, Fred realized ...

The art of the email salutation isn’t easy to master. If you're anything like me, you've tried to substitute in something else — a sign-off that dazzles the receiver with its wit and originality. But ...