With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...
Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...
It’s a new year. Time to reconsider our priorities, set better goals and achieve more. Perhaps your priorities are similar to last year, but you want to make more progress toward your customer ...
Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...
Financial advisory clients increasingly want “proactivity,” according to a new study. In other words, they want their wealth managers to anticipate their needs in advance. Unfortunately, the study ...
Surveys, research, and customer reports all point toward Amica being the best and most satisfying auto insurance company.
The adoption of newer technologies like artificial intelligence is poised to help law firms create greater efficiencies, but the effect on a firm's bottom line remain in question. Law firm leaders ...
TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...
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