A new study shows that most car buyers do not like tariffs and worry about affordability, but report better car buying experiences with dealers.

New data suggests that shoppers today are more satisfied with the car buying process than ever before, thanks to attentive ...

Car buyer satisfaction hits record highs as omnichannel retail and AI improve experiences, though affordability remains a ...

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 ...

Among all of the various luxury automobile manufacturers out there, only one was ranked the best by J.D. Power in terms of ...

Satisfaction with non-Tesla battery electric vehicles (BEVs) is at an all-time high (877), surpassing stalwart Tesla (870). “Traditional manufacturers have listened to the Voice of the Customer,” said ...

Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index ...