In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...

When displaced persons move to urban areas, they often settle in more marginalised and underserved neighborhoods. Public service providers in these areas are often already struggling to adequately ...

Today’s digital economy implies a virtual product and service delivery approach across most verticals. With that comes the need for customer service teams to address concerns as early as possible and ...