BERLIN & BOSTON--(BUSINESS WIRE)--Signavio, a leading provider of business transformation solutions, today announced that Signavio Process Intelligence for Salesforce is now available on Salesforce ...

Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagement between ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

Salesforce has announced that it has signed a definitive agreement to acquire Apromore, a global leader in process intelligence software. The acquisition aims to enhance Salesforce’s capabilities in ...

SAN RAMON, Calif. (AP) — Business software pioneer Salesforce.com is buying work-chatting service Slack for $27.7 billion in a deal aimed at giving the two companies a better shot at competing against ...