It is just human nature to be fascinated with things that have aged well over the years. Two cases in point in York County: a wooden telephone booth and a towering red oak tree. Bill Gierasch spotted ...
The hierarchy of voice messages in an interactive voice response system (IVR). The phone tree is the verbal counterpart to the graphical user interface. Poorly designed phone trees drive everyone ...
No customer service task is more obnoxious than wading through a modern automated phone tree system trying to reach a human agent. Today most routine customer service tasks can be completed online, ...
5 Best Practices for Setting Up a Smooth IVR Phone Tree Your email has been sent Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best ...
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