Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Film festivals are no longer simple ticket-at-the-door events - and haven''t been for a long time. Modern festivals require ...

Earlier this month, our ticket service software experienced some serious disruptions, which led to a complete system outage for roughly 48 hours. You can read more about the details of those events ...

This is the third in a series of articles on system administrator fundamentals where I focus on some lessons I've learned through the years that might be obvious to longtime sysadmins, but news to ...