The Frankenstack era is ending—not because technology is getting simpler, but because the cost of complexity has become impossible to ignore.

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In the half-century since Mihaly Csikszentmihalyi first introduced the concept of flow in his seminal 1975 book, Beyond Boredom and Anxiety: Experiencing Flow in Work and Play, two distinct theories ...

What if you could unlock a state of mind where time melts away, your focus sharpens to a razor’s edge, and even the most challenging tasks feel almost effortless? This isn’t some far-off dream or a ...

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and ...

Have you ever been so absorbed in an activity that time just seemed to melt away? When you’re deeply focused on a challenging task that you have enough skill to complete and the activity is rewarding ...