New service offers a safe and convenient way for customers to shop for ACUVUE® colored contact lenses online further strengthening the brand’s omnichannel strategy. NEW YORK--(BUSINESS WIRE)--Perfect ...

As the Covid-19 pandemic swept the globe in early 2020, people around the world found themselves confined to their homes and limited to speaking to friends and loved ones via phone or video chat. But ...

Many contact center vendors have based their business models around selling solutions that support live contact center agents. These typically sell at $100 to $250 per seat, with basic IVR ...

Is a Virtual Contact Center Viable for Busy Companies? Your email has been sent Discover why a virtual contact center is a no-brainer for cutting costs, enhancing customer experiences, and letting ...

There are plenty of practical benefits gained by implementing a virtual contact center in your organization, ones that have nothing to do with preparing for a worst-case scenario—which we’ve all ...

As the weeks of social distancing drag on, most of us have begun to crave human contact. It’s the most natural thing in the world, and staying away from each other means that we are fighting every ...

Virtual contact centers are thriving in today’s shelter-in-place and social distancing environment. Fortunately, these technologies and systems have been able to evolve and mature for years because of ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. Discover how a multichannel contact center works, how to deploy one, its benefits, and ...

(CNN) — As the Covid-19 pandemic swept the globe in early 2020, people around the world found themselves confined to their homes and limited to speaking to friends and loved ones via phone or video ...