Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

BSNL has launched Voice over Wi-Fi or VoWiFi services across all telecom circles in India. The feature enables users to make ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Google will partner with Rwanda and Kenya to make Web communication tools such as e-mail and PC-to-PC voice calling more widely available in Africa, the company said on Monday. The deal is aimed at ...