Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Experienced HR professionals know that navigating company transitions smoothly is an important and common element of their job. An organization's ability to navigate change effectively is crucial for ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

ROSELAND, N.J., Nov. 20, 2025 /PRNewswire/ -- ADP®, a global leader in HR and payroll solutions, today announced the availability of ADP® WorkForce Suite, the industry's #1-rated workforce management ...

The trend toward globalization has significantly increased the use of international workforces across nearly every sector of the economy. The impact of nearshoring and the advantages of offshoring ...