About a year and a half ago, Kalispell (Mont.) Regional Healthcare realized they needed to take a hard look at their workforce management process. Located in Northwest Montana, Kalispell is in an area ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

Whether they realize it or not, most construction contractors are practicing workforce management unknowingly and unequipped, often on a spreadsheet, whiteboard, home-grown system or even on paper.

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

Achieving optimal workforce management Understanding the key elements of effective workforce management is an important first step, but knowing what to do and finding the time and resources to do it ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Miles Everson Standing in ...

Collaboratives, mergers, partnerships, ACOs, GPOs, etc. Every day we hear news of another group of hospitals or medical groups consolidating in some way, shape or form to grow their patient base, ...

After the pandemic, many companies may prefer to maintain a hybrid way of working. Here’s how to enable a largely remote operations workforce to deliver on client requirements and contractual ...

A rapidly aging workforce in developed economies, the lack of skilled workforces within process and extractive industries, increasingly stringent local employment requirements and an increased ...