Insurance Times

FOS complaint levels climbing despite Consumer Duty reforms

Insurance DataLab examines the latest Financial Ombudsman Service (FOS) complaints data to question whether Consumer Duty has ...
Professional Adviser

FOS aims to resolve 245,000 cases in 2026/27

In an update posted today (13 January), the FOS said that it expects 60,000 out of the 245,000 will be motor finance ...
Mortgage Solutions

FOS lays out plan to up fees after two-year freeze

The Financial Ombudsman Service (FOS) is proposing rises to case fees and its annual levy for all regulated firms for 2026/27 ...
Money Marketing

FOS intends to resolve 80% of cases within six months

The Financial Ombudsman Service (FOS) plans to resolve 245,000 cases in 2026/27 as it works through its existing stock levels ...
FTAdviser

Fos aims to resolve 250k cases next financial year

The Financial Ombudsman Service will aim to resolve nearly 250,000 cases in the 2026 financial year. Setting out its targets ...
Mortgage Strategy

FOS slammed as “unfit for purpose” by think tank

The Financial Ombudsman Service has been slammed as “unfit for purpose” in a damning report by the Institute of Economic Affairs.. The think tank concludes that the organisation is failing to deliver ...
Insurance Times

FOS targets resolving 80% of cases within six months in 2026/27

The continuous delivery of changes and improvements to our service and the framework in which we operate will be a key focus ...
Mortgage Strategy

News Analysis: FOS complaints charging system ‘is unjust’

A broker has told Mortgage Strategy that the Financial Ombudsman Service (FOS) intends to twice charge him £750 for investigations into complaints that weren’t upheld. Brian Rix, of Rix Financial ...