Over the years, the term "helpdesk" has become somewhat synonymous with customer support. And I can imagine why: It is software that helps manage queries from customers. But if you think about how a ...

The best helpdesk software is Zendesk, with solid customization tools, exemplary help and support options, and more features than any helpdesk software we tested. However, this doesn’t mean Zendesk is ...

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Mojo Helpdesk does just fine in the day-to-day management of helpdesk tickets, and even offers some helpful functionality such as custom ticket forms. We're also really big fans of the Mojo Number ...

In the wake of the MGM Resorts service desk hack, it's clear that organizations need to rethink their approach to security, particularly when it comes to verifying the identity of employees contacting ...