THE sneaky reason why McDonald’s makes you order from a self-service machine has been revealed – and it’s not to save time.

Self-checkout machines are themselves designed to negotiate several trade-offs. Employers want lower costs. But they also need to provide a decent customer experience and control “shrink”, the name ...

Self checkout was sold as the future of retail, a frictionless way to grab groceries and get out the door. Instead, a surge ...

Old tricks at the self-checkout machine — like trying to pass off a bottle of vintage Bordeaux as a banana— are becoming harder to get away with. Ever since retailers hit on the idea that they could ...

The days of filling up a crisp cup of Sprite from McDonald’s on your own are over: The chain confirmed it would phase out self-service machines. So, if you want more of your Diet Coke or other soft ...

Why is Christian Science in our name? Our name is about honesty. The Monitor is owned by The First Church of Christ, Scientist, and we’ve always been transparent about that. The church publishes the ...

In grocery stores, self-service coin machines—machines that count coins for consumers and offer cash in exchange—can be beneficial for the stores. But for retailers considering placing one in their ...