At the start of our career, many of us were told perception is reality, meaning no matter how hard we support our intent, whatever is interpreted by the receiver is his or her reality. The question ...

The Environmental Protection Agency's "Guidance for Preparing Standard Operating Procedures" succinctly defines standard operating procedures or SOPs as written steps that standardize any repetitive ...

I frequently encounter agencies that are seeking guidance with their dispatch standard operating procedures (SOPs). Some are looking to touch up existing documentation. Some want help in addressing a ...