Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...