Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Some state and local agencies are seeking to automate their data ...

When bots break because a button moves, it’s time for smarter, goal-based automation that can see, think and recover like a ...

Robotic Process Automation (RPA) has emerged as a pivotal technology in the digital transformation of business processes. By employing software robots to execute rule-based, repetitive tasks, RPA ...

Saranya Balaguru is a thought leader in the integration of Artificial Intelligence (AI) with Robotic Process Automation (RPA), with a focus on next-generation business solutions. In her role as the ...

Smart manufacturing is evolving beyond traditional automation toward autonomous "lights-out" factories where digital twins ...

Forbes contributors publish independent expert analyses and insights. Ron Schmelzer covers AI and data best practices at Forbes since 2018 Around a decade ago, as AI gained renewed attention, one of ...

Agentic process automation uses autonomous AI agents to manage complex government workflows and outperform rigid RPA.

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

AI tools also enable automated follow-ups across channels, ensuring no customer inquiry falls through the cracks, and maintaining continuous engagement. Robotic Process Automation and AI AI contact ...

In the ever-evolving landscape of business operations, the emergence of Robotic Process Automation (RPA) has ushered in a new era of efficiency and productivity. With the global RPA market expected to ...

As the job market and our workplace rapidly evolve, driven by technological advancement, employees are challenged significantly by a shift in roles and responsibilities. Consider this example: Sarah ...