Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

Pega Customer Decision Hub and Pega Customer Engagement Blueprint earned top scores in 'Current Offering' and 'Strategy' categories The report explains, "Pega’s Customer Decision Hub (CDH) is a ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced the signing of a definitive agreement to acquire Thunderhead, the leader in ...

NEW YORK--(BUSINESS WIRE)--Macquarie Capital, the corporate advisory, capital markets and principal investing arm of Macquarie Group, today announced that it has appointed Christopher Hieb Managing ...

BURLINGTON, Mass. , Oct. 30, 2024 /PRNewswire/ -- Precisely, the global leader in data integrity, today announced it has been named a Leader in the first-ever Aspire Leaderboard for Interaction ...

DAB will benefit from this upgrade with newly introduced capabilities in NICE Interactions Management, including enhanced compliance and risk management and increased enterprise readiness. As new ...