The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their ...

Salesforce has tied sustainability goals to executive compensation and is measuring progress by its carbon intensity—a ratio of emissions to revenue. Traveling for Salesforce is changing fast.

In 2015, Salesforce researchers working out of a basement under a Palo Alto West Elm furniture store developed the prototype of what would become Einstein, Salesforce’s AI platform that powers ...

Salesforce has helped Adidas incorporate dynamic content into its email marketing campaigns. Here is a case study on how the brand improved its personalization.

Salesforce.com once again delivered strong results this quarter, with revenue increasing almost 30%. Evidence of its transformation from just a sales management tool has been emerging over the last ...