Companies that want higher levels of customer confidence should focus more on removing surprises. Confidence isn’t created by explanations. It’s created by consistency and clear expectations.

The restaurant industry is facing a staffing problem. But in reality, it's facing a retention problem. From dangerous work ...

ChatGPT Translate delivers smarter, context-aware translations. See how it compares to Google Translate and its key limits.

This phrase turns a decision into a suggestion. While it sounds collaborative, it signals that you don’t feel entitled to ...

Since deepfakes are getting better all the time, it may be hard to note these discrepancies, especially when you’re caught off guard and flooded with panic. The scammers try to create a sense of ...

The special counsel’s team prepared a detailed report about Trump’s theft of 300-plus classified documents. Guess who has ...

Data-Driven Decisions: The well-known “data-driven decisions” approach comes into play with alerts and hard data that make it ...

The original plan for this week's column was to be as snarky as possible. However, the death of a beloved fur-nephew over the ...

AI slop refers to low-quality content generated at scale by AI. Learn what it is, why it’s spreading, and why it matters.

The PGA Tour released its marketing materials for 2026 this week, and the Tour's self-promotion has earned an interesting ...

Electric vehicles (EVs) represent the next-generation technology aimed at transport decarbonization. Unfortunately, their limited lifespan leaves behind the problem of retired EV battery management.

When Sweden named its national treasures, the list was condemned as blinkered and dated. But it was also a chance to see the ...