Operator: Good day, and welcome to the Bandwidth Inc. Fourth Quarter and Full Year 2025 Earnings Conference Call. All participants will be in listen-only mode.

Gabriel Basso keeps popping up like a bad rash in Netflix's The Night Agent, yet another overrated season of this hackneyed ...

Today, Amtelco announced the release of Ellietm an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that ...

Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

If 2025 was the year of experimentation and pilots with agentic artificial intelligence, then 2026 is shaping up to be the year when agents find a permanent home in enterprise operations. Use cases ...

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode judgment.

Genspark, the all-in-one AI workspace for 1B+ global knowledge workers, today announced that Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

What happened the next day was in some ways even more unusual, The New York Times has learned. Behind closed doors, Tulsi Gabbard, the director of national intelligence, met with some of the same FBI ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

A mostly peaceful protest outside the detention center in Dilley, Texas, turned tense on Wednesday, January 28, after a chemical agent was released, as demonstrators called for the release of detained ...