Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

The marketer in me cringes a little every time someone in a meeting says, “Let’s just have AI draft it.” Someone grabs a laptop, types a prompt like “Write a landing page for our SaaS product,” hits ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

WASHINGTON, Nov 5 (Reuters) - U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state ...

NASHVILLE, Tenn. (WTVF) — U.S. Immigration and Customs Enforcement (ICE) may be planning to open a “National Call Center” in Nashville to help law enforcement locate unaccompanied migrant children for ...

NASHVILLE, Tenn. (WKRN) — U.S. Immigration and Customs Enforcement plans to establish a “National Call Center” in Nashville, according to an agency contracting document reviewed by ABC. The document ...

AT&T is in final negotiations with Cousins to lease 166K SF at Northpark Town Center, a three-building office campus off Abernathy Road near Georgia 400, sources familiar with the transaction told ...

GREEN BAY, Wisc. – There was one play in Sunday’s 27-18 loss at Green Bay that epitomizes the optimism and confidence the Cincinnati Bengals will carry into their next, rapidly approaching game ...

Empathy changes customer outcomes because it lowers emotional friction. When customers feels heard, they provide clearer information, become more collaborative, and are more receptive to guidance.

DETROIT – A federal grand jury in Michigan returned a 10-count indictment against two self-professed religious leaders accused of running a forced labor and money laundering conspiracy that victimized ...