Global Leader in SaaS Fare Collection Acquires UK-Based Ticketing Technology Developer to Accelerate Growth and ...

TicketsCandy adds review replies and new POS features, helping organizers manage feedback, and collect more attendee ...

The company’s customer service costs are down by about 10%, with bookings up by roughly the same percentage, CFO Ewout Steenbergen said.

Operational resilience has become a top priority for many organizations, particularly for banks and financial services. It's ...

Indian Railways train ticket operations set for a major revamp: In a move aimed at enhancing comfort for passengers, Indian Railways is planning to gradually roll out three key changes to its ...

(MENAFN- Zex PR Wire) Littleton, CO, 4th February 2026, ZEX PR WIRE, As schools, districts, and athletic organizations continue to modernize operations and enhance community engagement, digital ...

Sioux City Transit is pleased to announce the launch of MyRide Sioux City, a new Account-Based Ticketing (ABT) system powered by Masabi, a leader in enterprise-grade FPaaS fare collection for public ...

Abstract: Customer service operations increasingly struggle to handle the rising volume and complexity of support tickets, exposing the limitations of traditional rule-based workflows and static ...

Add Yahoo as a preferred source to see more of our stories on Google. BUFFALO, N.Y. (WIVB) — The New York State Department of Motor Vehicles is launching new technology to improve customer service for ...

Transport for London (TfL) and Indra Group have signed a contract entrusting the Spanish multinational with the project to operate, develop, strengthen and expand the ticketing and access control ...

A customer emails: “Your chatbot told me one thing, your agent said another, and your manager gave me a third answer.” Sound familiar? According to a report by PwC, 32% of customers abandon brands ...