New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

A partner that focuses on clean, maintainable solutions, reserving custom code for genuinely high-value scenarios, is one that’s looking out for your long-term interests. They’ll educate you on what’s ...

CX platforms process billions of interactions yearly — but no security tool monitors what their AI engines ingest. Six blind ...

When your Salesforce Commerce Cloud setup tries to talk to other systems, things can go wrong. API errors are a common culprit. These errors often pop up when there’s a hiccup in how your systems are ...

Spirent Luma uses a multi-agent architecture and deterministic rule sets to automate root cause analysis in multi-technology network environments.

Salesforce CTO Parker Harris addressed Benioff's ICE controversy during an internal meeting.

Automated Ball-Strike Challenge System will monitor all pitches, and teams will have up to two challenges of umpire calls per ...

For years, we tracked metrics, closed tickets, until we realized customers were telling us something we never heard. An article signed by Manuel Faust.

As software stocks crater on AI disruption fears, Wedbush analyst Dan Ives is taking a contrarian stance on the selloff. Ives ...

Authorities say 42-year-old Derrick Callella allegedly tried to exploit the disappearance by sending phony bitcoin demands to ...

The best days of the traditional copper-wire telephone system are light-years behind it: it can no longer support the mobility or speed of present-day commerce. Communications have shifted from a ...

CEO Marc Benioff's ICE jokes at a Salesforce event stirred employee backlash, adding to company challenges like stock decline.