A homeless outreach team in Portland is simply not doing their job. No eye contact. No “hello.” No engagement. Nothing. I’ve seen this dozens of times now. I don’t necessarily blame the individual workers. I blame whoever trained them — and whoever isn’t holding them accountable. They work for TriMet, a major transit agency with a yearly budget of $1.96 billion. You would assume their outreach staff only work on buses and trains, but this particular team has been instructed to engage with all ho