If you work in customer service, you've probably heard of Net...
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If you work in customer service, you've probably heard of Net...
Sprinklr. . If you work in customer service, you've probably heard of Net Promoter Score, NPS for short. NPS is a key metric that tracks customer loyalty to a brand – and it's often misused. On our #CXWISE podcast, JEFF SHEEHAN, a 25-year industry veteran, shared with host Nate Bennett his tips to more effectively identify pain points for ...
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